Refund policy
RETURNABLE TIMEFRAME: For all VARON oxygen concentrator products ordered from the （https://varoninc.uk/ ）online store, we offer a 30-day return policy after delivery of the order (accessories are not included in this return policy). Please note that if an order exceeds the 30-day return policy period, your refund request may be denied, in which case you may not receive a refund.
Please note that a warehouse address cannot be used as a return address. If you need to return an item, please contact customer service via official email (support@varoninc.uk) to obtain an accurate return address and ship the item to the specified address provided by customer service.
Acceptance of refunds and charges:
1. Prior to shipment, initiating a refund
You can cancel your order at any time prior to shipment for free and receive a full refund, please contact our customer service team. We will assist you in canceling your order. In this case, you will receive a full refund within 3-5 business days after canceling your order.
2. In transit, initiating a refund:
If you change your mind after the item has been delivered to the logistics company, please contact our customer service team as soon as possible (attach the corresponding station site email address). We will intercept the package as soon as possible, but may not always be able to do so successfully. If you receive the item without successfully intercepting the package, please reject the sub-package. Rejected items will be returned to our warehouse. Refunds will be authorized after we receive the returned logistics number. Please note that we will deduct 5% of the order amount from the refund as a service charge for the resulting service.
3. The goods are delivered, the package is unopened, and the return is initiated:
If your package has been signed for but not opened, and remains in its original sales condition: the machine shows no signs of use, is undamaged, and is complete with accessories, and is approved by our customer service, the refund request will be approved after we have received the returned logistic slip number. We will deduct 5% of the order amount from the refund as a service fee. In addition, you need to bear the cost of returning the goods.
4. The goods are delivered, the package has been opened and not used, initiate a return:
If your package has been opened and not used, keep the original sales status: no signs of use, no damage, complete accessories, approved by customer service, after receiving the returned logistics single number, your refund request will be approved. Returns due to the customer's own reasons (such as ordering the wrong model, do not want, etc.), may need to bear 15% of the order amount as a repackaging service fee will be deducted from the refund. You are responsible for the cost of returning the goods.
5. Goods delivered, packaging has been opened and used, initiated a return:
Only accept returns due to quality issues, has been opened and used products affect secondary sales, please understand.
If there is indeed a quality problem, you need to provide proof of the problem (such as photos, videos), and confirmed by the quality inspection is a product defect. Confirmed product defects, free return or refund.
Returns are not accepted
1. The product has been unpacked and used or man-made damage (such as scratches, missing parts).
2. The return period has been exceeded (the time of initiating the return is more than 30 days from the delivery date of the order).
3. All consumable accessories do not support returns (except for quality issues).
Returns and refunds: If you need to return a product, please contact customer service via official e-mail (support@varoninc.uk), provide the order number and a detailed description of the order, customer service will review the information you provide. If the audit is determined to meet the conditions for return and refund, customer service will provide you with an accurate return address through official e-mail, please send the goods to the designated address provided by customer service, and will provide the logistics single number by e-mail to customer service. We will arrange the refund for you as soon as possible after receiving the logistics number provided by you.
Audit and send back:
After the customer service review and approval, provide the return address. Items need to be sent back in their original packaging.
Quality inspection and processing:
After the warehouse acceptance, the refund or exchange will be completed within 3-5 working days.
Quality problems need to be confirmed by the quality inspection report, if true, we will bear the shipping costs; other reasons for return shipping costs borne by the customer.
After-sales service priority:
Quality issues are prioritized to provide repair or replacement rather than direct return (especially within the warranty period).
If you have any questions, please contact customer service (support@varoninc.uk) via official email, providing the order number and description of the problem.
To learn about the exchange policy, please click here