VARON Customer Service
We're Here to Help
Have questions about our oxygen concentrators, your order or our services? Our customer support team is here to help you every step of the way.
Our Customer Service
How Our Support Works
From your first enquiry to finding the right solution, we're here to guide you through the next steps.
01
Send Your Enquiry
Tell us what you need help with. For order-related questions, include your order number where possible.
02
We Review Your Request
Our customer service team will review your message and follow up by email.
03
We'll Help You Move Forward
Whether your question is about a product, order, delivery or return, we'll guide you through the next steps.
Get in Touch
Contact Our Team
Choose a contact method or send us a message using the form. Please provide as much relevant detail as you can.
Send Us a Message
Complete the form below and tell us how we can help.
Helpful Resources
You May Find Your Answer Here
Find answers to frequently asked questions about orders, delivery, returns and warranty.
When will my order be dispatched?
We generally process orders within 1–2 business days. Once your order has been dispatched, you will receive an email containing your tracking number.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number and a direct link to track your delivery.
How can I return a product?
You can request a return within 30 days of receiving your order. Please contact our customer service team for assistance with the return process.
How long is the warranty valid?
VARON oxygen concentrators come with a one-year manufacturer's warranty from the date of purchase.
What should I do if my device is faulty?
If your device is not functioning properly, please contact our customer service team at support@varoninc.uk. Describe the issue in as much detail as possible and, if available, provide your device's serial number. We will review your case and assist you as soon as possible.
We're Here for You
Still Need Help?
Can't find the answer you're looking for? Send us a message and our customer support team will help you with the next steps.
support@varoninc.uk